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SHIPPING
We ship worldwide with Canada Post only. Orders are shipped in 1-2 business days.

Please be sure to give us an accurate postal mailing address. Just as we will cover the costs of our mistakes, we ask you to do the same; if your order is returned to us because you provided an incorrect shipping address, you will be responsible for re-shipping to the correct address. If you prefer a refund, we will refund you for the original cost less the cost of the initial shipping.

We can not replace or issue a refund for packages lost, stolen, or confirmed as delivered once the package has left our studio. Please also note that your country may apply customs, taxes and/or delivery fees. As a small team shipping to hundreds of countries each with their own situation, we ask you to understand your home country rules; you are responsible for all landing costs.

RETURNS
We gladly accept for return yarns purchased through the Hand Maiden/Fleece Artist webstore that remain in their initial sale condition (unwound with original label and no foreign odour) within 30 days of purchase. Returns can be mailed directly to our studio without prior authorization.

We will reduce your refund amount by the amount of any clearance fees, customs or duty charged upon receipt of your parcel. To limit any additional fees, we recommend shipping your parcel via your national postal service (Canada Post, USPS, etc.). To further lower the risk of these fees please mark “RETURNED GOODS – FAILED SALE” on the package.

Will I be refunded on the shipping to return an item?
We will not refund the shipping cost, unless we have made an error on your order prompting the return.
You are responsible for the shipping costs associated with your return.

PLEASE SEND ALL RETURNS TO:
Hand Maiden Fine Yarn Inc.
2893 Agricola Street
Halifax NS, B3K 4E8
Canada

Please ensure to inlcude the following:
Original receipt
Note with the reason for the return
Customer’s email address
Customer’s phone number
Customer’s shipping address

Packages mailed to Hand Maiden which are ineligible for return will not be refunded.

PATTERNS & SALE ITEMS
Patterns & Sale Items are final sale; no returns, please.

MISSHIPMENTS
We endeavour to provide flawless service, but we remain human. Should you have received an incorrect item, please contact us at webstore@fleeceartist.com to request a return shipping label as we can only cover return shipping costs this way.
Please, allow up to four weeks mishipped items to be received and exchanged.


After Dark

Agave

Amber

Amethyst

Anise

Apple Blossom

Apricot

Arctic Sunrise

Artichoke

Atlas

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Aurora

Autumn Dew

Azalea

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Beet

Bermuda

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Blomidon

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Boreal

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Brandy Wine

Brew

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Brook

Brown Sugar

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Buttercream

Buttercup

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Cliff

Cloudburst

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Clove

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Crema

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Denim

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Dusk

Earth

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Echo Beach

Endive

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Fauna

Fig

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Firecracker

Fleur De Sel

Flora

Forest Fairie

Frozen Ocean

Glacier

Globe Thistle

Gold

Granite

Griffon

Hemlock

Hercules

Hibiscus

Homestead

Honey Comb

IKAT

Inky

Iris

Italian Rose

Ivory

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Jade

Kale

Kazoo

Kelpie

Larch

Laurel

Lichen

Limelight

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Lupins

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Marine

Masala

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Melon

Meteor

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Mineral

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Misty Moon

Mood Ring

Moondust

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Morning Mist

Moss

Mulberry

Natural

Nebula

Night Swimming

Nightshade

Nori

Nova Scotia

November Sky

Nutmeg

Nymph

Oak Island

Oatmeal

Ocean

Old Ferry Road

Orchid

Panden Leaf

Parade

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Peridot

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Persimmon

Pewter

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Pink Peony

Piscine

Plum

Polar Sea

Puffin

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Purple Haze

Radiant Orchid

Rain, Drizzle, Fog (RDF)

Raspberry Cordial

Raven

Red Fox

Red Maple

Renaissance

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Rose Gold

Ruby

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Shell Pink

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Slate

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Stellers jay

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Tundra

Turkish Delight

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Vermillion

Victoria

Violet

Violetta

Walnut

Wasabi

Wedgewood

Wine

Wintersleep

Wisteria

Zest

Zinnia